FAQs

General Questions

Yes, we group our bonsai into 3 categories, tropical, subtropical and both, you can choose any bonsai that suitable with your country climate.
Yes we Do ship the bonsai with steril growing media, except for Australia we clean it from any growing media and use Wet Cotton as temporary growing media.
Sure!, We have online class to learn about bonsai, for more information you can join our facebook group.

Shipment

We ship the bonsai to any country, but from Russia Federation and Israel please mail us first, because will need special requirement.
We will proceed your bonsai as soon as possible and make export permit, usually take about 1 week.
We will ship the bonsai with the fastest air cargo so you will received the bonsai in fresh condition, usually took 2 days for asia country, and about 3 days to USA/other Europe.

Sales

Yes, please email us on sales@kebunbibit.com which bonsai that you wanted buy with offer price.
Each voucher have own term and conditions, you can ask us to asking about the voucher code.
No, The price is already include shipping cost and import tax.
Yes, please contact us to get special price for reseller.
Yes, but we will ask for downpayment 10% of bonsai price.
Yes, you can request to change/replace the bonsai in less than 3 days after payment received, if you request to exchanged the bonsai when your bonsai after we prepare your bonsai, we will charge 30 USD for document cancelation fee.

Payment

We accept payment from Paypal and Bank Transfer.
Yes, you can pay the bonsai on our sales agent that available in your country (only available on some country).

Return

Please sent a picture of the plant condition when you received it, we will proceed you full refund in 3 working days (not acceptable for payment with Cash on Delivery).
$1 Days
$2 Hours
$3 Minutes
$4 Seconds